Support

Need help? That's what we're here for.

Write to us

Email hola@pudokids.com. We reply within 1 business day.

If you have an account, you can also write to us from the app or the web: Settings → “Help and feedback”.

The rules of the game, notifications and the app are explained in “How it works”, inside your account.

You can delete it yourself, in the app or on the web:

Open Settings and, at the bottom, tap “Delete my account”. It's the same in the app and on the web.
Enter your password. If you sign in with Google or Apple, type the email shown in Settings (with Apple it may be a relay address).
If you sign in with Google or Apple, we may ask you to log out and back in first. It's for your security.
Tap “Delete everything”.
If another adult is in charge of the family, the family and your kids' data stay with them. If not, everything is deleted, including your kids' data.
It can't be undone. Your devices stop getting notifications and, if you signed in with Apple, we also remove access to your Apple account.

Can't log in? Email hola@pudokids.com from your account's email address and we'll delete it for you.

If you're the only adult: your account, your family, your kids' profiles and all their activity (tasks, reviews, games, points, rewards and badges).
Also your help messages, connected assistants, shipping address and your phones' notifications.
If there's another adult in the family, only your account is deleted. The family and your kids' data stay with them.

Backups: deleted automatically within 14 days at most.
Technical error log, no longer linked to your family: 30 days (31 at most, until the daily cleanup).
Attempt log (IP address, your email or your account or family identifier, to stop abuse): one day (two at most, until the daily cleanup).
Copies of your help messages at hola@pudokids.com: we delete them if you ask.
Store orders: they stay at Shopify, under its policy and billing rules.
Logs of the emails we sent you: they stay at Resend under its policy (to be confirmed).
Google Analytics (web only, if you accepted it): 14 months, without your name or your kids' names.
What you told a connected assistant stays in your account with that assistant.
Text you sent to the app's assistant: Anthropic may keep it for up to 30 days, under its policy (to be confirmed).

What data we keep, why, and your rights.